BEST T.I.C. S.L. recognises the importance of information and communication technology service management as an essential element in achieving business excellence, competitiveness and sustainability.
The company has established control planning and implementation processes, as well as mechanisms for monitoring and improving IT service management, to guarantee the quality and availability of the services provided to its customers.
Implementation commitment
BEST T.I.C. S.L. has decided to implement, maintain, improve and certify a Service Management System in accordance with the UNE-ISO/IEC 20000-1 standard in order to achieve the following objectives:
- Ensure customer satisfaction with regard to their service needs and expectations.
- Guarantee compliance with the agreed service levels and manage incidents or problems by identifying and correcting deviations.
- Manage information security risks and ensure the ability to meet legal and contractual requirements.
- Protect the service infrastructure and the information managed against misuse or improper processing.
- Proactively comply with legal, regulatory and normative obligations.
- Establish a framework of continuous improvement in service delivery and support processes.
Responsibility of the organisation
General Management holds responsibility for the Service Management System, supported by the professional team and its collaborators, delegating the implementation and maintenance responsibilities to the designated System Manager.
Contact: Telephone 958 102 256 · Carretera de Murcia nº 5, Baza 18800 Granada.